How do I return an item?

Please call Customer Service at 1.866.588.3605


  • All returns require a Return Mechandise Authoriztion (RMA) number (which must be clearly written on top of boxes in marker).
  • Items must be returned within 7 business days of delivery.
  • There will be a 15% restocking charge on all approved returns, plus $2.00 per trophy for engraved plates.
  • Engraved medals, acrylics, crystal, glass, plaques and custom items cannot be returned for credit and are nonrefundable.
  • Shipping charges are non-refundable.
  • Please check your order upon receipt.
  • All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
  • Custom or Stock inserts are nonrefundable.
  • Any awards with inserts applied are non-returnable and non-refundable.
  • Return shipping is at customers expense.

    • ORDER CHANGES:

    Our system will not permit adjustments or alterations to any order once it has begun processing. Any additions must be done as a new order. Any new order charges will apply.

    CANCELLATIONS:

    Please call Customer Service at 1.866.588.3605

    Our products are personalized to meet your needs, as such any cancellation after 24 hours of ordering will incur a 15% cancellation fee.